Immigration Experts - Redfern, New South Wales

David T.

I have been through a long visa journey with my wife requiring multiple applications.
It started in 2018 with Veronica and was a great experience, she communicated with us quickly about all the requirements as you would want through the many aspects of a visa application. She was professional and friendly. Success!
After this experience we had no doubt that we would continue with Veronica and requested her service for the next stage, she agreed.
Then this is when communication stopped and the Department of Immigration contacts me for more evidence that Veronica was taking care of.
This period was stressful and infuriates me to think of how we were treated and left in the dark. Apparently Veronica retired, funny how I had to make numerous calls to find this out after being told "she was sick". No transparency and lack of communication. Then asking for more money to complete the application I had already paid for.
I did pay a bit more in the end to complete the application but chose to do the next visa application on my own.
So, it started really good and ended very poorly. Our visa applications were successful.

Katie W.

Excellent service. I received really clear advice about my visa application and would recommend Immigration Experts to anyone trying to navigate the application process. Will definitely use them again for future visa queries.

Robin S.

The team at Immigration Experts has handled all my applications from 457, PR to Citizenship.

Rossana and Veronica have been my agents for the past 5 years and I can only say that they are the BEST immigration agents in Australia! They look after their clients and their fees are reasonable that is why I have been recommending their services to all my friends!

Thank you for all your help!

Robin S.

Tina P.

I am disappointed to have to leave this review, but I think it is important that people are equipped to make informed decisions. I met with Rossana over 3 weeks ago to discuss PR for my husband and I. I found her to be professional and knowledgeable, and was initially glad we had chosen her service. During the meeting a number of next steps were discussed - among them, she promised to send through a letter for my husbands employer as well as documents outlining the best next steps for both of us. These documents and further communication were promised for the next day or two. That was 3 weeks ago. One week after our appointment, I followed up with an email, two weeks after I called and was promised a call back. I have still not heard a single word.

No amount of competence in the field justifies leaving your customers completely in the dark. A few lines in an email takes minutes. Rossana lacks this basic courtesy, and unless you don't mind proceeding through the visa process at glacial pace with only vague notions of what your next steps are, then I would recommend looking elsewhere.

cristinel T.

We had a very good run with Veronica , my first 457 visa was granted in 13 days 2014 , PR visa less than 6 months 2017. However At times she is verry busy .
Would definitely recommend Immigration Experts.

Veronika E.

Don't ever do anything with Rossana Gonzales!!!!!! Remember this name and mark it with RED! Thanks to her our nomination visa were refused. As she didn't send very important documents to the government.
And decided let us know 2 weeks after the decision were made. So now we have just 7 working days to do anything about it instead of 21. She didn't even contact company where my husband is working. She just decided to not work on our case for no reason but didn't let anyone know. And now isn't answering her phone.

It's last thing you need on bridging visa especially with constantly sick 2 years old toddler.

I wouldn't think in worst dream that this could happen to us.

How can you Rossana sleep at night?

Unbelievably disappointed!

Jhonny D. R.

I just have positive words for Benji Kramer and his team. They are a quick, straight to the point, diligent people. They helped me to obtain my PR without unnecessary headaches. Fantastic job and 100% recommended.

Vic

I have nothing but gratitude and positive words for Immigration Experts, Benji Kramer and his team made my PR possible, every time that I needed information or advise they were 100% committed to provide an excellent service! I can't recommend them enough! Thanks so much!