Central Apartment Group (Head Office) - Albion, Queensland

Christine D.

Appalling. 1770 Apartments. We were advised the room would be serviced on Thursday, it was even hand written on the check-in invoice, however room not serviced as advised, so we had no towels to shower after a day at the beach when I contacted the after hours number I was simply told, sorry I don't have the solution you are looking for. What... a simple towel is not too much to ask for. Thanks to the local back packers for loaning us towels.

Charged public holiday rates but no staff on duty to even provide fresh towels let alone service the room. Despite housekeeping saying they wanted to work.

Staff did not care whatsoever. Appalling customer service

Expected to use the wet dirty towels as pictured. Charged public holiday rates but absolutely zero service provided.

Lucia N.

I recently had the unfortunate experience of having some of my belongings stolen during my stay at Dandenong Central Apartments. I am deeply disappointed with the way the situation was handled by the management.

After reporting the theft, I received a response from the hotel stating that they trust their housekeeping staff and wishing me "best of luck." This response fell far short of my expectations, as it dismissively implied that the theft was somehow my own fault or a result of my misjudgement.

The fact that my belongings were stolen raises serious concerns about the hotel's security measures and the safety of its guests. Unfortunately, the management's response showed a lack of accountability and failed to acknowledge the gravity of the situation.

While I understand that incidents can occur in any establishment, it is the response and actions taken by the hotel that truly define their commitment to guest satisfaction. In this case, the response fell short, leaving me deeply disappointed and questioning whether I can trust this hotel in the future.

I hope this review serves as constructive feedback for the management of Central Apartment Group and encourages them to reevaluate their approach to guest security and customer service.

Cathryn K.

I have stayed in a few of their Hotels in Melbourne, Queensland and Sydney always found the staff to be friendly and helpful I would definitely stay with them again their Sydney hotel is my favourite so far so close to everything.

Kyle

Have sent multiple emails to the hotel we stayed at and “head office” after being lied to, costing us hundreds of dollars and the hotel manager blaming everyone but himself for the situation

My pregnant wife and I stayed in a room full of mould (Oceanside Mackay) left the property after the first night after being advised we would receive a refund within 24h. The hotel manager now says he never offered a refund (and won’t show me the camera footage that apparently has sound to confirm his lie)

Not one phone call or email from the property or any of the two emails listed for Central Aprtment group themselves . Not even remotely good enough.

I will be escalating this issue to the ACCC and Worksafe QLD unless I get a response and my refund in the next few days.

Elliot B.

Friendly and reliable staff with a good range of hotels, always recommend.

Stephanie R.

Very pleasant stay for the cost. Will recommend to my friends and family.

jacob W.

I’ve dealt with Central Apartment Group many times. Always been a pleasure

Cait

After overhearing how one of your managers dealt with a situation, I would not recommend anyone ever use this company. Horrific.