Auto & General Arncliffe Assessment Centre - Arncliffe, New South Wales

Arjun K.

Zero or Negative stars are better for them.

I had an accident where a guy ( Who was having the budget insurance ) hit from the back when I was stationary in the traffic signal and eventually my car was pushed hit the rear side of the front car.

1) This accident happened In April and only in October I was getting the call from the team.

2)And now they are telling 'Budget' are only liable for the rear end damages of my car and not the front damages and I will be liable for my front damages and the rear end damages of the other car. Even though the chain reaction started from the back car. And I have more damages in the front - And they literally said these are the road rules.

If Management take care of the reviews seriously - Please respond to this and please clarify this.

Aleks M.

I am extremely surprised by negative reviews, as I have nothing but great things to say about Budget Direct. Always very professional and informative, been their customer for the last 2 years and recently was involved in multiple car incident.
Paul from Arncliffe Assessment Centre was helping me with my claim. He welcomed me with a huge smile, checked the damage and advised the best repairer in my area (even though I had a “choice of my own repairer” I trusted Paul’s advise and did not regret it - they were amazing). He took his time to explain the process and answered all my questions.
Now that my repairs are all completed and claim has been closed, I want to say huge THANK YOU to Paul!

Ivan L.

I recently visited the Assessment Centre, and I must say that my experience was far from the negative reviews I had read online. From the moment I walked in, the reception staff was incredibly friendly and helpful, making me feel welcome and at ease.

Inspector Yaz, who assisted me during the assessment, was not only professional but also extremely courteous. He patiently addressed all my queries and ensured that the entire process went smoothly. His expertise and friendly demeanor made the experience enjoyable and stress-free.

What impressed me the most was the efficiency of the service. I completed my check within 10 minutes, which was remarkably quick compared to my expectations. The swift yet thorough examination gave me confidence in the Centre's commitment to professionalism.

To top it off, the Centre recommended a garage for further confirmation, and I am currently awaiting their response. The seamless coordination between the Centre and the recommended garage has left me optimistic about the entire process.

In light of my positive encounter, I wanted to express my gratitude and commend the Car Assessment Centre for their outstanding service. It's evident that the team is dedicated to providing a positive experience for their customers. I am keeping my fingers crossed for a positive outcome from the recommended garage and am confident that, with such a great start, the rest of the process will be just as impressive.

Thank you once again for exceeding my expectations, and I will not hesitate to recommend your services to others in the future.

Peter T.

Only at the lodging a claim point but the process doesn’t give me confidence. First up you have to pay the excess before an assessment is made even thought the excess might exceed the repair cost. The assessment centre is 50km away even though I am in Sydney so it seems their repairers are few even in Australia’s largest city. No information about timing for the assessment let alone the repair timetable. Luckily I only have panel damage so can at least use the vehicle but it looks ugly. Heavens knows what lies ahead but I feel a different insurer is likely at next renewal.

Waseem F.

Budget Direct is the worst insurance company I have ever seen in my life. They are thieves. They do not know how to respect people. They do the impossible in order not to pay people money. They do not help people in the simplest accidents, knowing that my car was insured with them, but they refused to help me when I needed them. I advise all people not to Dealing with them because there are many companies that are better than them and honest unlike them. (very unsuccessful)

z3173054

Nightmare dealing with budget direct. I had to get a Tesla repaired. Had to go to their assessment centre and then go to a repairer for another assessment. 3rd step was to get it repaired. When repairing, the repairer took my baby car seat away to fix the doors. I subsequently had to pay $49 to get the baby seat reinstalled in which budget direct refuse to repay me OR follow up with the at faults insurer. They palm you off from one team to another. Don’t bother and just go with NRMA

Val P.

The reason this place has so many negative reviews is probably due to the corporate head office rather than the assessment centre.

The people at the assessment centre are at the end of poor set-up and deal with everyone’s anger, which they shouldn’t be subjected to.

I noticed there are other people here whose cars have been towed over to MPSR at Marrickville (a preferred A&G repairer) only to be told by its manager that they are only interested in buffing out fingernail scratches.

By its own definition, MPSR is essentially useless in fixing smashes, but the corporate office still sends vehicles there repeatedly only to have them turned away, which strongly suggests there is no communication between the repairer and the corporate office.

The manager of MPSR offered me sage advice though: “don’t use the at-fault driver’s insurance, you are better off using your own as it will be done faster”.

Following this useless piece of advice, the corporate office used another officially preferred repairer, MJ Auto Repairs at Silverwater. Two weeks after the vehicle was towed there, I visited their workshop. The car was not there and they were not familiar with my vehicle at all so I sat in front of their computer with them to help them identify the job. A full 9 weeks later I was called to pick up the car and at least half the repairs were not done.

Next step was to take the car to Arncliffe to be assessed for works outstanding. I took the vehicle there but nobody did any assessment. Instead, the assessor urged I meet him at 9am that coming Monday at MJ Auto Repairs where he will talk with them and my car will be done in one week.

The assessor did not come. MJ Auto Repairs took the vehicle a second time and returned it in 4 weeks. Hardly anything additional was done.

I reported the situation to AFCA. An agreement was reached that we close the AFCA case and the assessment centre will book me into Chipping Norton Smash for assessment and repairs.
It has been two weeks and despite repeated calls to the assessment centre I have heard nothing.

What puzzles me is that the insurer has paid so much money towards everything except fixing the car. They gave me a hire car for 9 weeks and have obviously paid repairers decent money without checking if the works have been done.

There is a huge communications gap between the corporate office and the shop-floor assessment and repair network it administrates.

It has been 13 months now and my car has never been assessed.

All I have wanted is to simply fix my car, which was parked and unoccupied when one of its insured drivers crashed into it at high speed.

Aaqib K.

I had a nightmare experience dealing with Budget Direct AKA Auto and General. They were extremely difficult to deal with, and I had to follow up numerous times for updates on my claim. It was incredibly frustrating, and it seemed like they were doing everything possible to hold up my claim and cause me frustration. Overall, I was very disappointed with the level of service provided by Budget Direct, and I would not recommend them to anyone.