Tenants Union of Tasmania - Hobart, Tasmania

Mr T.

Terrible. Rude and abrupt. The first call back I got the guy started yelling at me when I told him the land lord had not given me keys to security screens or dead bolt since I've been here over 12 months. They don't have to be said, maybe technically they don't, but you should try to help me resolve it and negotiate with them. Started yelling at me 'which door!!!'. They also only have me 1 set if keys of the ones I do have, they are supposed to give me 2.

He didn't resolve the issue I actually contact them about. I wanted to know what I should say to the landlord in regards to property damage the real estate is trying to blame me for. He just gave me a link to get bypass the landlord and get it fixed. I didn't ask for that. Can't they help by drafting a letter to the landlord

I requested another call back from a different person, I get the the call and a guy with a real attitude just tells me 'im just going to tell you what my colleague told you'. Real condescending tone. Did not really want to help at all.

These people should go with somewhere else, clearly they do not like helping anyone. What are they doing in this job anyway?

Robyn T.

not helpful at all - does not help landlord whose tenant
is way behind and been served 3 eviction notices. What
happens next ?

Jasveen S.

I cannot commend Tenants Union of Tasmania highly enough. Alex and Matt successfully managed a stressful tenancy issue for me recently. They have both been clear and prompt in their communication over phone calls and emails in addition to providing expert legal advice and service at no cost to me whatsoever. Alex represented me in court and I am so grateful for this as I would not have been able to do this on my own. He has gone above and beyond! What an amazing public service! Thank you SO, SO much 🙂

Y C.

I recently reached out via email concerning a complicated issue I'm currently facing with my tenancy. To their credit, a duty lawyer returned my call promptly the following day. Yet, I couldn't help but notice the lawyer's demeanor was not only disinterested but also unfriendly, bordering on exasperation. Given that I'm also in the legal profession, I found such a lack of professionalism quite disappointing, to put it mildly. Unfortunately, the lawyer was unable to provide any meaningful assistance for my situation, necessitating my reaching out to a full-service law firm for help instead.

Alexander I.

Do Not expect professionalism from these "volunteers". I was on the phone today, a call back, I asked the TU rep to "please stop" talking as I wanted to ask something about a comment He had just made, he raised his voice, kept speaking, and despite my 3 x "can I please just ask you something " he continued to be loud and obnoxious. SEEK advice from The Commission.

Kevin A.

Found my experience with tenacy dispute through Tenants Union was very helpfull .Very thougher and professional.

Lee C.

Shockingly biased in favour of tenants to the point of being unprofessional and hampering resolution. Did everything they could to avoid recompense where due. Went against their own published advice and perpetuated tenants lies and belligerence. Not good for tenant/client or owner/landlord. And they get get half a million a year to provide a service.

Rhiannon H.

I have been ringing and ringing leaving voice mails as thats what they say todo and they would get back with in 24 hours well it's been more then 24 hours otz just very disappointing really and very bad service I'm not happy at all