Adelaide Hills Home Loans | Finance Broker - Nairne, South Australia

Angelina S.

Absolutely fantastic service from start to finish! Heidi made the whole process smooth, stress-free and easy to understand. Super responsive, knowledgeable and genuinely had our best interests at heart. Highly recommend!

Elsie V. H.

Heidi has been wonderful to work with. As a young couple with lots of questions and big dreams, she really made the process of selling and purchasing a house an easy process. Not only was she amazing at that time but 6 months later we wanted to make some further changes and she answered the phone call remembering who we are and was straight on it. Nothing but wonderful things to say about Heidi! We will be long term clients for sure

Tye K.

Kimbley and Heidi were highly recommended by our home evaluator and its been nothing but the top care, service, support and laughs along the way!
My partner and I had our previous broker for a few years and were delighted to have found these gems who were willing to help us along every step of our new journey.

Both Heidi and Kimbley are always full of laughs, jokes and classic banter as well as getting down with the serious side of business, as my partner is quite the difficult customer to deal with and he could not fault any of their hard work and efforts to keep us both satisfied with the end result.

If you're looking for brokers who care about you, more than you do yourself, these girls are your go to!
Thank you both so much for your strong and efficient work ethic, we will definitely be going through you in the future.

Jeff M.

Heidi and Kimbley came highly recommended and what a pleasure for my partner and I to work with them both! I can be one difficult customer and have way too many questions but both Heidi and Kimbley have been amazing!
From the good laughs and jokes and got to love Heidi always in the back ground for a cheerful “Morning!”
Thank you to Kimbley whose had to deal with my constant messages/phone calls first thing in the morning even before the morning coffee, they both have patience of a saint!
When needed the professionalism, the work ethic and the “I won’t give up until this gets sorted” attitude from the both is second to none!
Thank you to the both of you for all your efforts getting this across the line for the both of us and having to deal with me especially hahaha!

Clinton G.

Heidi and the team were amazing from start to finish of securing our loan and was able to navigate the most competitive rate for us. It helped secure our new family home - I would recommend AHHL to anyone!

Steven W.

I highly recommend using Heidi from Adelaide Hills Home Loans.
The process was professional, seamless and easy.
Heidi went above and beyond to ensure I understood and was comfortable with the process and she achieved a great result.
Thank you so much Heidi.

Marcus S.

Outstanding service. Heidi made the whole process as easily and efficient as possible. Thoroughly recommend AHHL to anyone looking to purchase property.

Rachel N.

We didn’t have a great experience with Adelaide Hills Home Loans and wouldn’t recommend using them for your home loans - Especially as a first home buyer.

Initially, they were proactive—our first meetings with Brendan Knox were positive, and his team’s follow-up was good, which gave us the confidence to proceed. However, once we committed to using AHHL, everything slowed down significantly during the pre-approval process.

After our first meeting with Brendan Knox, we were unexpectedly assigned to a different team member without any prior consultation. This lack of communication resulted in a poor customer service experience and confusion.

Things deteriorated from there further. While we were actively bidding on houses, we struggled to contact anyone in the business at crucial moments. Eventually, we discovered through Brendan’s second-in-charge (2IC) that Brendan had left the company—without any notification via phone or email informing us of his departure.

We felt for his 2IC, Benjamin, who seemed to be left picking up the pieces after Brendan’s sudden and seemingly unexpected departure.

Ben took over our loan just as an offer was accepted for a property and were finalising pre-approval. While there were some delays and hiccups in Ben’s responses, he did help us secure a loan with our preferred provider at the lowest rate.. However, it’s worth noting that the initial options provided by Brendan and Ben in the first instance were higher interest rates than the one we ultimately found ourselves through Credit Union.

On reviewing our contract, we also realised that Ray White received a kickback commission for a recommendation neither of us recalls making? Odd.

I recently enquired with a question about our loan set up and Ben has recently moved on too - again, it would have been nice to be notified (suggestion: maybe set an auto-reply set to let you know who the next best contact is since there appears to be high turn over in your company).. it appears AHHL is going through a period of change and I would steer clear if you want to have a broker you can rely on over the years, or even just during your pre-approval and purchase process.

Using AHHL added a lot of stress and uncertainty to our loan process… If we could do the process again, we’d likely go directly to a bank or find a broker who has been in a business for many years.

Lesson learned!