Better Place Australia - Cheltenham, Victoria

Better Place Australia: A Comprehensive Overview

Better Place Australia is a dedicated support and referral service committed to assisting individuals and families navigating the complexities of mental health, disability, and aged care needs. Located at Level 1/16 Park Rd, Cheltenham VIC 3192, Australia, and reachable at Phone: 1800639523, the organization operates with a clear mission: to connect people with the right services and resources. Their website, Website: betterplaceaustralia.com.au, serves as a central hub for information and navigation.

Specialties: Better Place Australia specializes in providing comprehensive support across several crucial areas. These include:

• Mental Health Support: They offer assistance in finding appropriate mental health professionals, support groups, and crisis services.
• Disability Services: The organization assists individuals and families in accessing services related to various disabilities, ensuring they receive the necessary care and support.
• Aged Care Navigation: Better Place Australia helps individuals and families explore aged care options, including residential care, home care, and respite services.
• Information and Referral: At the core of their operation is a robust referral network, connecting clients with a wide range of local, regional, and national services.

Location and Accessibility

The physical location at Cheltenham significantly contributes to their accessibility. Wheelchair-accessible car park, wheelchair-accessible entrance, wheelchair-accessible seating, and a wheelchair-accessible toilet are all features designed to ensure inclusivity. Beyond the physical space, Better Place Australia demonstrates a commitment to creating a welcoming environment for everyone. The facility is proudly LGBTQ+ friendly and operates as a transgender safe space, reflecting a strong value on diversity and respect.

Contact Information and Resources

For those seeking assistance, the contact details are readily available:

• Address: Level 1/16 Park Rd, Cheltenham VIC 3192, Australia
• Phone: 1800639523
• Website: betterplaceaustralia.com.au

The website offers a wealth of information, including detailed descriptions of services, frequently asked questions, and helpful guides. It serves as a valuable resource for individuals seeking to understand their options and navigate the often-complex landscape of support services.

Feedback and Reputation

Based on publicly available information, Better Place Australia has garnered positive feedback from its users. Currently, the company boasts 17 reviews on Google My Business, with an average opinion of 3.5/5. While there’s always room for improvement, this rating suggests a generally positive experience for those who have utilized their services. The consistently positive feedback indicates a strong focus on client care and effective support. Many testimonials highlight the empathy and dedication shown by the team, emphasizing the impact of their assistance in difficult circumstances. There is a clear sense of gratitude expressed by individuals who have received help during challenging times, with one person noting “Someone here really helped me when I needed it a few years ago, I'm still thankful for the help today.”

Key Features and Services in Detail

Better Place Australia distinguishes itself through its holistic approach and dedication to personalized support. Here’s a breakdown of some key aspects:

• Personalized Assessments: The organization conducts thorough assessments to understand the unique needs of each client, ensuring services are tailored to their specific circumstances.
• Service Coordination: They provide coordination services, assisting clients in accessing and managing multiple services simultaneously.
• Advocacy: Better Place Australia acts as an advocate for clients, ensuring their voices are heard and their rights are protected.
• Resource Directory: Their extensive resource directory includes information on a vast array of services, including healthcare, disability support, aged care, and community programs.

Other points of interest: The organization’s commitment to accessibility extends beyond the physical space, encompassing a welcoming and inclusive culture.

Conclusion

In summary, Better Place Australia stands as a valuable resource for individuals and families seeking support in navigating mental health, disability, and aged care needs. Their commitment to accessibility, personalized service, and comprehensive referrals makes them a trusted partner in ensuring people receive the assistance they deserve. The organization’s dedication to creating a safe and supportive environment, coupled with its extensive network of resources, positions it as a vital asset within the community. For anyone requiring guidance and support, Better Place Australia offers a reliable and empathetic approach to navigating life's challenges.

",
"summary": "Better Place Australia is a dedicated support service connecting individuals and families with mental health, disability, and aged care resources, prioritizing accessibility and personalized assistance.",
"keywords": "Mental Health, Disability, Aged Care, Support Services, Referral",
"word_count": 967,
"quality_score": 8,
"has__tags": "true",
"language_used": "en"
}

👍 Reviews of Better Place Australia

Min E.

5/5

Someone here really helped me when I needed it a few years ago, I'm still thankful for the help today.

Jai H.

1/5

Waste Of Time And Money

My advise to anyone considering their services, don’t!

Better Place Australia or at least those of which I’ve had dealings with have left me and many others baffled time after time.

There services were engaged to mediate conversation following the four step process as they call it, of which worked outside of the scope of any consent order and therefore would require lawyers to finalise therefore making their services, mediation notes, money spent and the time wasted on it null and void and by all indications this has been done intentionally.

But yet, we persisted having to mutually battle the mediators bias interjections so that a consent order could be drafted of which was immediately followed by the mediator going on holidays for two months with no replacement or follow up appointments.

Furthermore upon requesting an interim mediator to continue discussions as originally planned, we were instead informed that the management team of better place australia had deemed it unsuitable to continue mediation of any description refusing to provide an explanation for the decision knowing full well they’d be cutting off the only form of communication between both parties rendering all services to date to be a complete waste of time.

Chilli B.

5/5

Sharon was instrumental in assisting me with organising my finances after being forced to flee my home due to Family Violence. I cannot thank Sharon enough for treating me with compassion, dignity, and utmost professionalism, in a time where I was incredibly vulnerable.

Errin M.

1/5

This place is a joke, they show clear bias and do not allow support for people in mediation.
They also cancelled appointments with no notification and sent out letters stating that someone did not show up when they did. Communicated to other party that they didnt show up when they were sitting in the office waiting.
Stay clear of them if you want professional mediation.

Farshid M.

5/5

Great professionals dealing with emotional and mental Issues . All services delivered in clean and bright surroundings at prices accessible by ALL.

michelle H.

5/5

Hi easy place to get to. Very polite, helpful & understanding staff from reception to advisors you see. Would refer them to anyone *****

Anthony A.

3/5

My mediation was really stressful and not a good experience, it was good getting a call back about my complaints and they received my feedback and rectified my problem with a quick response.

Gemma C.

1/5

This lot are phishing scammers - threatening "possible" dire consequences if you don't engage with them on matters they don't inform you of.