FGA Partners Accountants & Business Advisors Bentleigh - Bentleigh, Victoria

Lucinda E.

Awful experience. I had done tax returns with another associate years prior, when putting through my tax return again was put through to a different person who put in as much effort as I could’ve done myself at home on the ato app. When they had sent through what I would be receiving had told them I was not happy and would not be going ahead with their company.
They then decided to lodge the returns anyway without consent and are now saying they will be sending it through to debt collectors if I don’t pay. For 330 dollars….completely pathetic. Might aswell do your own tax return for the amount of effort they put in do not waste your time

Jeff T.

FGA Partners started off with promise, as I had a positive experience with one senior partner, two tax seasons ago. However, after being transferred to another partner last year, the service took a significant downturn. This other partner in the firm made three rounds of errors on my tax return, including misspelling my name, omitting critical information, and avoiding my questions about tax write-offs. I was professional and polite in emails and kindly asked for the submission to be corrected. Responses back were unnecessarily snarky.

To make matters worse, my invoice ended up being 25% higher than that of my partner and three work associates, whom I had personally recommended to go to FGA Partners for tax return needs. When I inquired about the discrepancy of their invoice for tax submissions and my own, I was met with a defensive and rude response. The partner didn't take accountability, he claimed that as accountants, they should be billing clients $500 an hour and certainly didn't offer a simple apology. Rather than resolving the issue, this person took the time to draft an itemised 'statement of work' claiming they should charging me for a few emails and phone calls I had sent them throughout the year.

It was disappointing to see such poor communication and a lack of accountability from such a professional business. They offered to charge me 'what I feel their work was worth' - an offer I refused. I paid the full amount and left. Please be warned! Their focus seems to be on churning out as many annual tax returns as possible and as quickly as possible rather than offering their advertised service. This staffer clearly needs training in both customer service and tax return accuracy. I would strongly advise against working with FGA Partners for tax purposes as an individual.

Carly B.

Recommended by a colleague to use for tax return. Second year now and it's so easy - docs uploaded to portal and ready to lodge within a few hours. Couldn't be easier! Great service!