Department of Foreign Affairs and Trade - Barton, Australian Capital Territory

Department of Foreign Affairs and Trade (DFAT)

The Department of Foreign Affairs and Trade (DFAT) is a vital federal government office located at 10 John McEwen Cres, Barton ACT 2600, Australia. With a phone number of 262611111, DFAT serves as a crucial hub for international relations and trade.

Specialties: As a department under the Australian federal government, DFAT specializes in handling matters related to foreign affairs and trade. Their work encompasses a broad spectrum of activities including diplomatic efforts, managing Australia's international trade agreements, and providing vital consular services abroad.

Other Points of Interest: The office is accessible to everyone, featuring a wheelchair accessible entrance and a designated wheelchair accessible parking lot. This ensures that individuals with mobility challenges can visit without any barriers.

For those seeking information or needing to get in touch with DFAT, their official website, dfat.gov.au, is an invaluable resource. The website provides comprehensive details on the department's operations, services, and how to engage with them.

Opinions and Reviews: On Google My Business, DFAT has garnered 63 reviews, with an average rating of 2.8/5. While this indicates there's room for improvement in certain areas, it also reflects a platform where feedback is openly shared, allowing potential visitors to gain insights from others' experiences.

For anyone looking to understand more about international relations and trade policies, or simply needing assistance related to consular services, DFAT is an essential link. Their commitment to accessibility, as highlighted by their wheelchair-friendly facilities, shows their dedication to serving the public effectively.

Recommendation: If you're interested in learning more about Australia's diplomatic and trade endeavors, or if you require specific services offered by DFAT, it's highly recommended to visit their official website at dfat.gov.au. Here, you'll find detailed information and the opportunity to contact them directly. Engaging with DFAT could be pivotal for anyone involved in or curious about international affairs and trade in Australia.

👍 Reviews of Department of Foreign Affairs and Trade

David F.

1/5

My personal experience getting paperwork apostilled was pretty negative, and I was surprised by how poor the service was for an Australian organisation. My suggestion for DFAT would be that if they are happy to maintain their prices, they should offer a dedicated customer service telephone number that provides more detailed information for applications and assists people more clearly with turnaround times and other information. Sending emails with very generic responses doesn't cut it when time and money is involved. Furthermore, I sent my paperwork well in advance, but was not contacted regarding any problems until two weeks later, while also receiving contradictory emails about the status of my application. This cost me time and money by the time it was finally completed. So, if DFAT is happy to continuing charging people at the current prices, improve the service, otherwise lower the prices drastically to reflect the quality of service. Preferably the first option, as paperwork is an expensive, time-consuming and stressful experience that often involves tight turn around times and negative consequences for the people trying to get it done.

Thomas S.

1/5

Bloody awful policies and service. If you apple for a passport online and pay the $309 application fee, turn up twice with original documents but the post office doesn’t want to take passport photos because there’s never ending epic line, and therefore you miss the deadline, there is no way to get that $309 back. Criminal. You have to pay another $309 and just hope your own photos get accepted. There has been no processing done at this point and no genuine reason to charge $309 for zero work. Remember only you have done the work of applying online at this point and turned up at a post office. What an absolute joke. Also, only open to 4:00pm like most lazy government departments. Would never be acceptable in private. Stop taking our deposit and let us pay upon receipt of our passport like most industries.

Petrula P.

5/5

Thank you Ahmed for providing a good experience. Your customer service and explaining process to me was very much appreciated. You showed that you cared about making sure your customer had a good experience and I am grateful.

djc_427

1/5

Waste of my tax $$$. Entered my details exactly as they appeared on each id document for passport renewal. Website wouldn't accept them waited on the phone for an hour to speak to the most rude unhelpful disinterested people I've ever come across. Even with a drivers license, TWO old passports and a birth certificate handy they were unable to help.
How is it so hard to renew a natural born citizen's passport? Unbelievable.

Sean S.

1/5

Penny Wong and Senior DFAT members failing Australians on the world stage. Flagrantly lying about UNWRA throwing taxpayers money to HAMAS. Clean the decks

Erma P.

1/5

Absolutely poor service! I have been trying to obtain my police clearance for over 6 months. I have been told to send my documents, they were returned and I was told to do it online. Tried online but as I do not have a mobile in the UAE I could not proceed. Called and was told that i need to fill register with MOICAIC, I did that, paid and sent documents again. Guess what?! they were returned again,, I cannot get a refund. And so the cycle continues, If some has any ideas how to get the UAE police clearance document can you please let me know?!

Julie N.

1/5

Digital Passenger Declaration site freezes , goes off line and just doesn't work . Do Canberra beauracrats think that every departing point has excellent internet speed ?
Absolutely tired of helping older confused rejected (by airlines) travellers .
DFAT couldn't run a cake stall at a church fete !

Ministere I. L. V.

5/5

hi i am writing to make you worry. I am of Congolese nationality from Brazzaville. I try since fill out my visa application online on your required page and when filling, as soon as I put all the first information on my nationality and I want to go on the next page, I receive information that the applicant passport nationality is not eligible to use this online service. so please like to know how to finally make my request because here is the site i use (online.immi.gov.au). I would like you to tell me what to do. thank you and my best wishes 2020.