Human to Human - Tewantin, Queensland

Lachlan M.

Stream Financial recently engaged Michael's services to refresh our service offering for ongoing clients. Michael's thorough understanding of our business and his insightful knowledge of the Financial Planning industry have provided us with invaluable perspectives. Beyond his professional contributions, Michael is an incredible individual whose genuine care and desire to help others set him apart. He is truly someone you want by your side.

Jessa L.

Exceptional Mentor at Human to Human!

I began working with Michael Back from Human to Human in the second week of June, and I couldn't be more thrilled with the transformational journey I've experienced under his guidance. Michael has truly been a catalyst for my personal and professional growth.

One of the most impactful aspects of my journey with Michael was his initial step to have me complete a personality test. This test helped me gain deep insights into my own personality and allowed me to identify the person I truly am. It was an eye-opening experience, and I am grateful that Michael encouraged me to take this crucial step.

Michael Back has been an exceptional mentor and coach. He has not only helped me understand myself better but has also empowered me to become a better leader. His multifaceted support, from training to conflict resolution and personal development, has made a profound impact on my professional journey. I wholeheartedly recommend Michael Back and Human to Human for anyone seeking transformative guidance and growth.

Thank you, Michael, for your unwavering support and dedication!

Min W.

I worked with Michael for over one and half years. When I started working with Michael, I did not have a consistent client onboarding process, I wasn’t focusing on the client experience, and most importantly I did not fully comprehend the pain points of my clients and the value of my advice. Working with Michael has transformed my business, my mindset and the way I communicate with prospects and clients.

Michael is full of great ideas to help me with my marketing, operations and client service. He is very approachable, down to earth and truly wants to help me succeed in my business. Over time he has become a friend and not just my business coach.

I would highly recommend Michael to anyone looking for a business coach who can challenge their thinking, offer great insights, transform their business, and help deliver a world class client experience.

Wally D.

Michael did some work for us with our Emerging Adviser group within Count, focusing on Client Experience (CX). Michael was really engaging and practical, with the advisers able to take action on the learnings immediately within their businesses. We loved Michael's reference to the concept of ‘no news is bad news’, which really resonated.

The real success of your workshop was the mindset shift, in that, we can clearly see the advisers thinking about the CX in their day-to-day.

Leanne C.

I had the pleasure of working with Michael on rolling out a team-building activity at our company retreat. The team building activity has added immense value which has helped our remote team connect with each other by sharing personal experiences through practicing being open and vulnerable.

Michael has been very helpful throughout the process by providing detailed materials and coaching me to facilitate the team activity. Overall our team thoroughly enjoyed the experience and I can see that the team dynamics have improved greatly from the team-building activity. Thank you for your help, Michael.

Nigel L.

I’ve known Michael for many years - he’s a great operator and great person. Really understands the needs of his clients, and can assist you better understand and build stronger relationships with your clients. His presentation at the FPA Masterclass this week was excellent and provided some simple, yet practical ways to make the things we do for our clients easy for them to do business with us. Michael will make a difference to your business!

Donie C.

I have had the honour and pleasure of knowing Michael for many years from a personal to a professional level and I cannot speak highly enough of him. He has a friendly approach and is energising and fun to be around and he will leave you feeling not only happy but motivated as well. He is patient, calm and collected and has the ability to simplify any scenario or process to give his take / advice in order to get the best outcome. Well done my friend, love your work!

Emily J.

On a personal level Michael is one of those people who, when you leave a conversation with him, makes you feel so much more energised and inspired in whatever it is you're pursuing. He really takes the time to listen, digest what you're saying and give incredibly thoughtful and helpful replies.

On a professional level, Michael is very knowledgeable and forward thinking in his approach to marketing Financial Advisers. We invited him to speak at our event for Financial Advisers earlier this year and he was a fantastic addition to our panel! His knowledge and ideas on the value and ROI of podcasting, finding the social medium that works for you and how to test if your marketing strategy is actually working was second to none and he had plenty of client success stories to back it up. Thank you for all the work you do with advisers Michael, the industry is very lucky to have you!