Loan Market Connect Ferntree Gully - Ferntree Gully, Victoria

Abtin

We recently signed a contract with Jordan from this company after being referred by a real estate agency. Initially, things seemed promising—he arranged an online meeting, and we signed up. Shortly after, we found the perfect property and proceeded to sign the contract.

However, communication with Jordan quickly became a major issue. He constantly rejected phone calls, only responding via text, and was often unavailable due to “football training”—even during critical stages of the process. This caused us significant stress and frustration.

Most recently, we received a text from him stating that he provided incorrect information to the Commonwealth Bank, which has now resulted in the bank requesting a larger deposit. His response was simply to ask if we could borrow money from friends or family, which we find completely unacceptable.

This experience has been incredibly disappointing. In our opinion, they are not professional brokers and should consider a different career path. We absolutely do not recommend their services—they’ve made the process unnecessarily stressful and mishandled everything.

P. H. A.

"I had an outstanding experience working with Stasi for my home loan. From our initial consultation,Stasi demonstrated exceptional knowledge of the market and a clear understanding of my financial situation. They patiently explained all my options, ensuring I was fully informed before making any decisions. What truly stood out was their proactive communication and responsiveness; I was kept updated at every step of the process. Stasi successfully secured me a fantastic deal that exceeded my expectations, and the entire process was fluffy
and stress-free. I highly recommend Stasi to anyone seeking a reliable, knowledgeable, and supportive broker"

dylan J.

Since meeting Jacob more than 3 years ago. He set up a plan for my partner and I to work towards our goal of owning our own home. He has always been open and honest with what was expected from us to achieve our goals. With the help of Jacob and his team we have recently moved into our new home which is of course very exciting. I cannot recommend their services enough, and from myself and family, would like to take this opportunity to say “Thank You” for your patience, support and advice along this journey.

Janet C.

Jacob and his team provided an exceptional service that was both amazing and highly professional. Jacob's expertise ensured a smooth loan approval process, and his professionalism throughout was commendable. He efficiently handled all communication with the banks, taking the hassle out of the equation for us. I highly recommend Jacob and his team for their outstanding service, and I will definitely be using their services again in the future.

parris A.

Jacob has been a wonderful financial support for my family for over 7 years. He supported us with purchasing our first home, selling and purchasing our second home. He is always willing to offer advice and seeks to understand our family and financial situation to provide us with the best advice possible. Jacob has accommodated us and answered us all our many questions. He is great to speak to and would highly recommend Jacob!

Jess C.

Jacob & the team at Loan Market went above and beyond to ensure our process went as smoothly as possible.
Jacob took the time to talk us through our options and answer any questions we had. His communication and the service he provides really is top notch.
Highly recommend

Cara

Me and my husband have been working with Jacob for a while now, helped us secure our first home and 2 refinances following which he managed to get us great rates! Jacob and the team are very professional, great communication and do everything they can to get you where you need to be. Would definitely recommend for all your home loan needs!

P M.

Just had our first meeting with Jacob and I couldn’t be happier. He gave us all the information we needed to understand our options when buying our first home, constantly checking to ask if we had any questions along the way. I’m now so confident that we have the tools necessary to purchase our first home and I’m so excited that we have Jacob there supporting us along the way! 🙂