Ross & Robins Lawyers - Aitkenvale, Queensland

Admin A.

Jane and the team have been really amazing in how they handled a number of matters with my aging father. They are quick, caring and responsive to any request I've made of them.

I highly recommend!

Al M.

Jane Ross is a good lawyer but when requesting her services, we were redirected to another solicitor of the firm. As a result, we had a terrible experience here. Court was adjourned several times (out their control, understandably) with the last time having a huge bill sent to us. When questioning it, they told us we were dropped as clients 11 days before the next court appearance. In a panic we were forced to grovel to retain our legal representation. In hindsight, wish we hadn't as the lawyer representing us was clueless and got the worst possible outcome. On top of that, discretion and confidentiality were no where to be seen when leaving court as she recapped our whole case and outcome at full volume, in the very busy waiting area.

Elena K.

Extremely unqualified. Hired the firm to represent my interest in property dispute with my ex-husband. He was not cooperating and they kept sending him letter after letter and charging me for it. They even charged me court fees, even though later I found out that as I had a concession card I did not have to pay any. In the end they charged me $22,000 for no real progress in my case and I had to finish the case by representing my own interests. When I asked them to stop representing me as I could not possibly to keep up with the fees, all I got was a bill in the mail. No conversation about options, nothing. They kept charging me interest until I paid it off in full and only released all the documents then. Also when I went to pick up my documents they did not brief me on what has being done, nothing at all. Before I hired them I advised them that I am in a difficult financial situation, but all they did charged me through the roof for absolutely useless services. Do not hire the firm for anything!!! After I talked around I found out that my friend also employed then for representing her interests in child arrangement case after she split from her husband, and she said that they provided her with the worst possible advice. I am leaving this review here in the hope that others will not be victims of this very poorly qualified firm and will not loose insane amount of money in difficult circumstances for nothing. If I knew what their services were like, I would never engaged them in the first place. But when you are in situation when you are under a lot of stress, you hope that your solicitors will help you, but instead this firm turned already difficult situation for me in an absolute nightmare. I also later found out that the woman who was the main person sending out emails to my ex-husband now works in an admin position at University - cannot not be too qualified then. I repeat, do not engage the firm for anything!
P.S. In response to the owners response - if the other party was cooperating, there would be no need to engage a solicitor to negotiate on your behalf. Sending an email after email and charging a client for absolute unnecessary communication, producing paperwork for sake of billing your client for it and charging the court fees that I qualified to be exempt from is not what in my view a qualified professional solicitor would do in the best interests of their clients. The paralegal was doing all the communication in consultation with a senor lawyer Jane Ross, therefore there is no excuse for $22,000 rip off. Also, the reason I did not publish my review any earlier is that I was waiting for my case to be finished and court orders issued. Again, in my opinion this is the worst solicitor firm!

Hayden M.

Staff were very friendly and helpful and patient with me as I would often drop in without an appointment. I was always kept informed as to how the process was developing right to the successful conclusion. Will definitely use them again if needed.

Justin S.

Could not recommend lower. If I could rate in the negatives, I would. Absolutely appalling fees, lack of empathy, unprofessional. They will quote between x and y, go to the absolute highest value plus add thousands of dollars. Did NOT RESOLVE any legal matter at all. Highly disappointed. Stay away from this firm.

Travis G.

We have used Ross Lawyers on numerous occasions to assist in the purchase of property and business. The transactions were always smooth and we were kept informed through out the whole process. I would urge anyone needing legal assistance or representation to look no further than Ross Lawyers. The firm is a local family owned and run business in Townsville.

Andrew R.

Terrible service! Left waiting and then had to fill in several pages of information to just get a quote. There are better options out there.

Dunluchyn

Apparently engineered to rip off those who go to them in good faith
See a Legal Aid Solicitor first for honest Direction